Privacy policy
Privacy Policy
At noir. the label, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or make a purchase from our website.
1. Who we are
This website is operated by:
noir. the label
Legal business name: noir. The Label
Email: noirthelabelau@outlook.com
For the purposes of this Privacy Policy, “we”, “us” and “our” refer to noir. the label.
2. Information we collect
When you visit our website, place an order, contact us or subscribe to our mailing list, we may collect information including:
* Your name
* Billing and shipping address
* Email address
* Phone number
* Payment and transaction information
* Order details
* Information you provide when contacting us
* Your preferences and interactions with our website
* Information collected through cookies and similar technologies
We only collect information that is reasonably necessary for operating our business and providing our products and services.
3. How we use your information
We may use your personal information to:
* Process and fulfil your orders
* Arrange delivery of your purchases
* Process payments
* Communicate with you about your order
* Respond to enquiries and customer service requests
* Send marketing communications where you have opted in
* Improve our website, products and customer experience
* Prevent fraud and protect the security of our website
* Meet our legal and regulatory obligations
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us.
4. Shopify and payment providers
Our online store is powered by Shopify. When you shop with us, your information may be processed by Shopify and other service providers that assist us with payment processing, website functionality, shipping, analytics and customer communications.
These providers may process information in Australia or overseas.
We take reasonable steps to ensure that information disclosed to service providers is handled appropriately and securely.
5. Cookies
Our website may use cookies and similar technologies to provide functionality, remember preferences, understand how visitors use our website and improve your shopping experience.
You can adjust your browser settings to refuse or restrict cookies. Please note that some website functionality may not work correctly if cookies are disabled.
6. Marketing
If you subscribe to our mailing list, we may use your email address to send you information about:
* New collections
* Product launches
* Limited releases
* Special offers
* Brand news and updates
You can unsubscribe from marketing communications at any time.
7. How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, meet legal requirements and resolve disputes.
9. Accessing or correcting your information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us at:
noirthelabelau@outlook.com
We may need to verify your identity before responding to a request.
10. Privacy complaints
If you believe we have handled your personal information incorrectly or have breached applicable privacy laws, please contact us first so that we can investigate and respond.
You can contact us at:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.
The latest version will always be published on this page.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
noir. the label
Email: noirthelabelau@outlook.com