Refund policy
Refund & Returns Policy
At noir. the label, we want you to love your purchase.
Because our pieces are produced in limited quantities, we carefully manage our stock and therefore have a specific returns policy.
1. Change of mind
We do not offer refunds or exchanges for change-of-mind purchases.
This includes situations where:
* You have changed your mind
* You ordered the wrong size
* The colour is different from what you expected
* You no longer want the item
* You found the item cheaper elsewhere
* The item does not fit as expected
Please carefully review our sizing information before placing your order.
This policy does not affect your rights under the Australian Consumer Law.
2. Faulty or defective items
If your item arrives faulty, damaged or does not meet the consumer guarantees under Australian Consumer Law, please contact us as soon as possible.
Depending on the circumstances and your rights under Australian Consumer Law, we may offer a:
* Repair
* Replacement
* Refund
* Other appropriate remedy
We may ask you to provide photographs or other information so that we can assess the issue.
3. Incorrect item
If you receive an item that is different from what you ordered, please contact us as soon as possible.
We will assess the issue and, where appropriate, arrange for the correct item to be provided or another appropriate remedy.
4. Items damaged after delivery
We are not responsible for damage caused after delivery through incorrect care, washing, alterations, misuse or normal wear and tear.
Please follow the care instructions provided with your garment.
5. Sale items
Sale items are subject to the same consumer guarantees as full-price items.
Unless otherwise stated, sale items are not eligible for change-of-mind returns.
Nothing in this policy limits your rights under the Australian Consumer Law.
6. How to request a return or refund
Please contact us at:
Please include:
* Your full name
* Order number
* Date of purchase
* Description of the issue
* Photographs where relevant
Please do not send an item back before contacting us and receiving return instructions.
7. Assessment of returns
Where a return is requested because of a suspected fault or other issue, we may need to assess the item before determining the appropriate remedy.
If the issue is covered by the Australian Consumer Law, we will provide the remedy required by law.
8. Refunds
Where a refund is approved, the refund will generally be made to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
9. Return shipping
Where an item is returned because of a confirmed fault, incorrect item or another issue for which we are responsible, we will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include covering reasonable return costs where required.
For change-of-mind returns, where a return is offered at our discretion, the customer is responsible for return shipping costs.
10. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.
11. Contact us
For all returns and refund enquiries:
noir. the label
Email: noirthelabelau@outlook.com